Book Review: ’Earbook 2012

Recently, author Kevin Yee, from MiceChat and Ultimate Orlando Blog, released a new book: The Unofficial Walt Disney World ’Earbook 2012.

The Walt Disney World theme parks and resorts are constantly changing. Attractions are added, attractions are removed. Shows run their course, parades change, new hotels are built, old favorites are lost. The concept of a “yearbook” for Disney World is a fantastic idea. In each year’s edition, Yee has detailed all of the changes that happened on Disney property that year. This is a must-have for anyone who wants to keep track of how Disney World got to where it is now. Imagine looking back 5, 10, or 15 years from now, and remembering when Test Track closed for its refurbishment, how Dumbo was moved across the park for the opening of Storybook Circus, how excited we all were when Sorcerers of the Magic Kingdom first debuted, and the joy of walking around the brand new Art of Animation resort. Yee has written descriptions of all of these events and more, and included multitudes of his own personal photographs from each event. I consider this book an essential piece of Disney World history, both to read now and to save for many years.

If you are interested in Disney World, if you like to see how the parks change from year to year, if you read about old attractions now and think either “Wow I wish I’d been there for that” or “Wow I remember that, that was great!”, this book is most definitely for you.

(Full Disclosure: the author is a friend, and he gave me a free copy of the book in exchange for helping him proofread the draft. Nonetheless, at a purchase price of $10, this is a no brainer, and I’d absolutely have my own even if I’d never met him.)

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The Insanity of the Disney Fan Response

Recently, there have been several changes rumored and announced regarding various aspects of Walt Disney World. This post is not about those changes, but instead about what I perceive to be the complete and utter insanity of Disney fans in their response to these changes. I touched on this subject once before, when I talked about the reaction to Disney changing the name of the carousel.

Someone on one of the chat sites I participate in recently made what I consider to be a very profound and wise statement: “It always amazes me the number of people who profess their love for Disney while simultaneously expecting the worst from Disney.” I could not agree more. Let’s look at some of the recent changes and the “fan” reaction to them:

Starbucks is Coming! Starbucks is Coming!

When Disney first announced their new partnership with Starbucks, and that Starbucks coffee would be sold in all 6 domestic theme parks, there was a palpable sense of joy erupting from the coffee-loving portion of the Disney fan community. For years, they had lamented the dearth of options available, positing that the prevalent Nescafe was “disgusting brown water”, and resorting to bringing their own coffee makers from home. But now, “real” coffee would be available! Hallelujah, the Disney Deities have answered our prayers, they hailed. That lasted for all of about an hour.

The second part of the reaction was to lambaste Disney for having the audacity to allow Starbucks to “invade” the theme parks. This outrage came in two phases, the first being immediately after the original announcement. The second round of righteous anger came when Disney announced that the Main St Bakery would be undergoing a refurb and when it reopened, would serve Starbucks-branded items in addition to traditional Disney favorites. And the internet exploded. “NO!” they cried. “How can they do this?!” “Starbucks doesn’t belong on Main St!” “It doesn’t fit the theme!” “Walt is rolling in his grave!” This last one is my particular favorite, and it will come around again – absolutely ANYthing that a particular Disney fan doesn’t like, that Disney fan will claim that “Walt is rolling in his grave”, even when it can be objectively and unambiguously proven that the subject is not significantly different to the way things were in Walt’s day. In this particular case, the facts were these:

  • The Main Street Bakery is not closing for good. Nor is it being replaced with a Starbucks.
  • The MSB is being refurbished. When it reopens, it will serve Starbucks coffees in addition to traditional MSB favorites.
  • The employees at the MSB will still be Disney cast members.
  • The MSB will still be themed to the early 1900s, just as it always has been.
  • When the Magic Kingdom opened, there were no less than eight corporate sponsors with shops located on Main St, including Hallmark, Smuckers, Gulf, and even CocaCola. To say that “this isn’t what Walt wanted” is ludicrous in the extreme.
  • The first Starbucks-branded location has already opened, to little-to-no fanfare, at Disney California Adventure. It is not a “Starbucks restaurant”. It is a Disney restaurant that serves Starbucks goods. The only indication of the Starbucks presense is a logo on the side of The Fiddler, Fifer, & Practical Cafe

These facts did little, if anything, to quell the outrage of the Disney fan response. No, they were righteously angry, and they were going to make darn tootin’ sure that we all knew it.

FastPass+ – the End of Happy Park Touring as we Know it

The second change that seemed to rob the Disney fan community of its collective sanity is the introduction of FastPass+. This is part of a sweeping overhaul to the Disney experience collectively known as “MyMagic+”. When FP+ finally rolls out, guests will be able to make reservations for attractions and fireworks/parade viewing before they ever arrive at the park. FP+ went through a few testing phases, with select guests being chosen via email or at the Orlando airport as they were about to board Magical Express. During the testing phase guests selected three or four attractions (from a specific set) to create a ride time reservation for, and were given an encoded RFID card to use to tap at the attraction entrance to verify their eligibility to use the FP+ queue.

The reaction to this coming change has been extreme. Among some of the comments:

  • This will destroy the way we tour the parks
  • I don’t want to have to make ride reservations 180 days in advance
  • They’re just squeezing more and more money out of us!
  • Walt is rolling in his grave! Park experience shouldn’t be better for the wealthy!!

The first two, while phrased with absurdity, have at least a granule of understandability to them. It will not “destroy” the way you change the parks, it will merely change it, just as the original introduction of FastPass itself changed it. Will it be better or worse for you individually? Until it actually rolls out, you have absolutely no way of knowing. Not many people want to make ride reservations 180 days in advance. And therefore, not many will. Regardless, nobody HAS to make ride reservations at any point, be it the day before or 180 days before (180 days, btw, is a figure pulled from the thin air of the people with these reactions – nothing in any official Disney announcement has said anything about 180 days. Indeed, the official Terms & Conditions explicitly state that Magic Your Way ticket holders (ie, almost everyone, except AnnualPassholders) will be able to make reservations 60 days in advance). The option of riding standby is not going away. In fact, because so many more attractions are being outfitted with FP+ than ever had regular FP, the likelihood is that standby wait times are going to go down. When you take into account how many people will make reservations that far in advance and then no-show those reservations, you can imagine the standby waits going down even more.

The next response, I hope I don’t have to point out, is laughably absurd. Of COURSE they’re trying to get more money out of you. They are a business. That’s what they do. That’s what they’ve always done. That’s what they always will do. And you will give it to them, because you estimate that the experience they provide is worth the money they’re charging. If you didn’t, regardless of how much you might complain about it, you wouldn’t go. Period.

But by far, far and away, beyond a shadow of a doubt, my favorite response ever, is the last one. First, the response stems from unsubstantiated RUMORS that either A) those staying onsite will have access to FP+ that those offsite will not, B) those staying at the better (ie, more expensive) hotels will have access to more FP+ options than those staying at the cheaper places, and/or C) additional FP+ options will be available at an upcharge. Now, let’s start off by quickly pointing out that there is absolutely no reason to believe any of these, as Disney has said absolutely nothing to the effect. On the contrary, they’ve said explicitly that MyMagic+ will be available to ALL Disney Parks guests, including both onsite and offsite, both passholders and single-day ticketholders. But let’s ignore that fact for a moment. Let’s pretend like any or all of A, B, and C are actually true. Does this justify the outrage, and the claim that “Walt is rolling in his grave” because Disney park execs are providing a better experience to those with more money?

Of course not. This notion that Walt Disney World is some kind of egalitarian alternate universe where everyone is treated equally regardless of wealth is patently absurd. If income didn’t matter, a meal at Victoria & Alberts would cost the same as a meal at Pecos Bills. If income didn’t matter, a Magic Kingdom view room at Bay Lake Tower would cost the same as a parking lot view room at All Star Sports. If income didn’t matter, a 10 day ticket would cost the same as a 2 day ticket. If income didn’t matter, the $10,000 crystal replica of Cinderella Castle would cost the same as the $10 Christmas tree ornament. Those with more means and more expendable cash always get a better experience, everywhere they go. That is simply the way the world at large works, and it’s the way Walt Disney World works as well.

But the part of this that makes me giddy with absurdity, that makes the “Walt is rolling in his grave” comment leap from the silly to the willfully ignorant, is this: Not only is the idea of those with more money getting a better experience not a new concept, it was significantly more of a concept in Walt’s time. When Walt Disney was running Disneyland, everyone paid one flat price to get into the park – and then each individual attraction cost money. Those with more money to spend got to go on more rides. But even more than that – the better rides, the so-called “E-tickets” cost more money than the lesser, “A-ticket” rides. Not only did people with more wealth get to go on more rides, they got to go on better rides. That is an idea that was eliminated only several years after Walt passed away. So how on earth can anyone claim that the idea of giving people with more money a better experience would be contrary to what Walt would have wanted? Walt didn’t just abide by that reality, he helped to create it!

In summary, Disney fans are an odd bunch. They love Disney, but seem to hate Disney for anything they try to do. They absolutely despise not only change, but the mere concept that change might come. Facts seem to have little effect on their outlooks, and I’m finding it increasingly difficult to have rational conversations with those that hold these views. I hope everyone will be willing to take a few steps back, figure out what is actually happening (rather than what is only rumored to be happening) and consider how the change fits into the larger picture. Guest feedback is a wonderful thing – some might even say it’s the only thing that will cause positive changes. When people rant irrationally and without facts to back them up, however, it gives Disney a justifiable reason to ignore that feedback. If you’re not going to speak logically and rationally about something, why should they listen to anything any of us have to say?

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Test Track 2.0

First and foremost, this will be a spoiler-filled post. Do not read if you want to be surprised. Second, I have no pictures to share with you. Mostly because I wasn’t thinking of making a blog post when some CM friends were able to get us in to experience the attraction. (But also because I suck at taking pictures, and there are thousands of sites out there that already have photo- and video-captured the entire experience). This will simply be my personal review and opinions of the new Test Track.

As I said, a pair of CM friends were able to get a group of us entry into the newly re-opened Test Track on Sunday night, 2012-12-02, during CM previews. My overall summary and opinion of the ride is that I enjoyed every single aspect of it better than I did on the original. I consider the attraction’s refurb a huge success. We rode 4 times in a row, and I honestly wouldn’t have minded a fifth – we stopped only because we wanted to see the Christmas tag on IllumiNations.

The first thing you see upon entering the building is that the queue was completely gutted and remade. Absolutely no trace of the original theme remains. No longer are you walking through a mechanic shop where various automotive components are being manufactured and tested. Instead, the new theme is about the concept and design of a car, rather than the physical creation of one. Throughout the queue you will see and hear people talk about their ideas for a car’s design, what they want the car to be able to do, what they’re looking for from a new design. The first big display is what my CM friend described as a “Segway Car”. It is an automobile on two wheels that looks for all the world like a bulky Segway, big enough for two occupants, who are seated but almost vertical. It looks cool and I’ll be very curious to see if something like that actually makes it to the market eventually.

As this was a CM Preview, it was to be expected that not everything is complete yet. And indeed, in that same room as the Segway car, there are two display cases that are currently completely empty. No idea what will eventually go into them.

Around one corner is a very cool display in which a physical car-shaped object is placed under a series of projectors that seem to take advantage of the Magic, Memories, And You technology. The projectors combine to transform the car template into various designs and sketches, just like MM&Y transformed Cinderella Castle. It’s all completely seamless and creates a fantastic effect. It’s great seeing them put to use technology developed for other attractions.

Before you line up for the pre-show area, there are a series of four interactive screens that let you modify the design of a car, dragging your finger along one point of a vehicle to redraw its shape. This is to get you prepared for what you’ll be doing in the pre-show design phase in a few moments. It’s a great idea, in my opinion, both because it provides a bit of interactivity while you’re standing in line, and at the same time serves as a tutorial for the timed design phase.

A CM then lines you up to go into the design phase pre-show. Each person can choose to create their own design, or you can design a car in pairs or a group of 3. Each designer (or group) is given an RFID-enabled card and asked to stand on a colored numbered spot. When the doors open, you go to the design station matching your colored number. From here, you have a touch screen similar to the tutorial screens I mentioned earlier. You have a fantastically wide range of options available. Starting with the overall shape of the car you want to build. After you draw the top of the car using your finger, the computer optimizes it to the closest available pre-programmed shape. Then you get to start customizing. You can move several different points on the shape to other places on the design. The interface is similar to Sum of All Thrills, in which you are moving different points in order to reshape the design. Each time you redraw the car in this manner, the four values at the top of the screen will change. Those values are Power, Efficiency, Capability, and Responsiveness. Once you’re satisfied with the shape, you can move on to other facets of the design, including length, width, face shape, paint and graphics, wheel type and size, and accessories. Again each of these facets will modify the four values. You can try to create a car that balances them out, or you can create a car that is so completely lopsided that you can’t imagine it would ever actually be built. Want a car that’s solar powered, runs insanely inefficiently, but can’t do squat as far as capability? Go for it. Want one that’s so power-hungry and capable that it will probably destroy the ozone as soon as you turn the key? You can do that too. I was seriously impressed with the variety of options available. Much much better than I was expecting. Each phase of the design has a time limit. Once the timer is up, the doors to the next part of the queue open and you get ready to ride.

When you line up to board your ride vehicle, you will see six RFID scanners. Each designer (or group) taps their RFID card to one of the scanners, and the car you just designed is “uploaded”. Because you can design individually or in groups of 2 or 3, you might have anywhere from 2 to 6 designs in one vehicle. This is the part where some people are going to be disappointed. Disney’s language during the construction of this new version of Test Track implied that the design we made would change the ride experience. It doesn’t. We knew it couldn’t, it’s not possible given that there are multiple designs per car. Instead what happens is that after each sequence in the course, each measuring one of those four values, each person/group’s design is displayed on a screen on the course, along with a score and ranking for that value. The actual on-ride experience is the same for everyone. And that’s perfectly fine with me. I’m just disappointed at Disney’s deceiving language and refusal to explain when we asked the natural questions. Once you get past that deception and take the experience for what it is, it’s a great great job on their part.

The actual layout of the course and track has not changed at all since Version 1. The interior sets/designs/props/theming, however, are 100% different. Not a trace of any of the old stuff. Gone are the blocks, the heat/cooling/acid chambers, the ABS test, the “barrier test”, etc. Instead, we go through different tests to determine how the simcar and our designs stack up in each of those four values (Power, Efficiency, Capability, Responsiveness). The graphics and props are about 20x better and more interesting than anything in the old version.

The last of the four qualities to be tested, of course, is Power, and here is when you will exit the building and go out for the high speed loop. Of note is that the camera has moved to a second or two after you exit the building, rather than right before the “barrier test”. This means you’ll get a picture of yourselves actually enjoying the ride, rather than pics of you looking confused or expectant or fearful of hitting the barrier.

Once the power test is over, you see your designs’ final score for that value, and then get out of the car. But the attraction is not over. Not by a long shot. Now you enter the first of several post show rooms. You scan your RFID card again, and see the score your design got for each of the four values, along with an overall score, and a “trophy” for your best value’s score. It also lists the 10 best designs that day in each value.

The next room allows you to again scan your RFID card and this time create a “commercial” for your design. Your design is used, and you get to choose from among many different options for the setting, narrator, music, value to emphasize, etc. Again, I am very impressed at the customizability of the entire attraction. This commercial thing is fun and cute to do a couple times, but I imagine eventually most people will skip this room.

The next room on the other hand, whoa boy. Here there are 3 or four different stations set up as a virtual R/C Race course. They were all closed off during our CM preview, but we can see what the idea will be. We’ll scan our cards and be able to race our designs against other guests’s, using an actual steering wheel (and shift? Can’t remember). The course looks like it’s created entirely by that same MM&Y projection technology, which means it too might be endlessly customizable. I predict very long waits in this area. In fact, also in this area is a smaller bank of design stations, for people who couldn’t or didn’t want to design their own car on the actual attraction – they can design one now and participate in the R/C race.

The final post-show room is one part Chevy showroom, one part custom photo department. There are four or five different photo sets to choose from, each with their own customizing options. For example, one has a large “planet”, a vehicle, and a space-themed backdrop. On the touch screen, you can choose the look of the planet, what is happening in the background (space invaders, starship battle, etc), and other aspects of your backdrop. When the group ahead of you is done, you scan your card, then take your positions in the scenery. The camera is in front of you, along with a screen showing your picture as it will appear. The camera takes three pictures, in 15 second intervals, and then sends them via email to the address you provided when you were customizing this backdrop. This is all very cool, excellent use of technology. Someone in our group remarked that these are the first things he’s seen that will make him actually use those “send a picture home” devices, since mobile phones and digital cameras came into prevalence. Finally, you return your RFID card and exit through (of course) a gift shop.

I should point out that we did encounter a couple problems with the attraction during the previews. I’m optimistic and hopeful that they are the result of it being a “preview” and thus will be repaired in time for grand opening on Dec 6. First was that there were multiple problems getting our designs synced to the on-ride experience. Sometimes our car didn’t upload at all, sometimes it said that it did, but the results displayed on the course didn’t include any of our group’s designs. It did work some of the time, however. So again, I’m hopeful that it can be easily addressed and repaired. The other problem was that on the 2nd or 3rd (out of 4) rides, our vehicle stopped just after the Responsiveness test. We were at a standstill for 2 or 3 minutes. The ride then resumed its normal course, however, and we didn’t “miss” anything or have to drive slowly through the rest of the course. Again, as far as I’m concerned, these are the results of pre-opening bugs and I have optimism that the imagineers will get them worked out soon.

I seriously have to say I was completely impressed by this entire experience. From the queue, to the design preshow, to the on-ride experience, to the series of post-shows, the whole thing is a gigantic home run for me. Members of my group agreed that this redesign now makes Test Track the major headliner at Epcot, with Soarin’ taking a back seat and playing second fiddle. I expect waits to be insane in the extreme once the popularity of this ride becomes known, and honestly, they just might be worth it.

Test Track went into soft openings today, 2012-12-03, with the grand opening scheduled for Thursday the 6th. If you’re in or around Orlando any time soon, make sure to put Test Track onto your Must-Do list.

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